* robots
Category: Most Popular Resources
Title : Elliot Jacques -
Who is Elliot Jacques?Elliot Jacques developed a theory of measuring the value of work by the time span of 'discretion' that elapses before the decisions are monitored. He noted that a confusion of roles or unclear boundaries of responsibility lead to frustration and insecurity, and to a tendency in management to avoid authority and accountability.
A worker may see his 'real' boss - the one he feels he has a chance of getting a decision about himself - as someone quite different from the person next in line up the hierarchy.
resource links
Full document available from Blacksacademy
Page 1 of 1 pages
